.......I am currently looking for a full time challenge in an energetic
and fun environment. I want to use my design skills to have a positive
impact on today’s society by solving social and environmental problems
that exist through our changing lifestyle. I am especially interested
in using design thinking and processes to co-create and improve user experiences
within public services and create new opportunities within the public
sector.
news
12.06.2008,
NEXT STEPS

After
a full day spent at the unit and a good discussion and mini brainstorming
session with Dr Hegarty the renal consultant we had devised a good action
plan and specific areas to approach. Some of these are
-Re-designing
the waiting areas to make them more accessible and engaging for the patients.
-Creating a new sign system to provide better flow throughout the unit
and more visual focus
-Creating a community notice board, and inspiration wall where patients
and staff can express themselves and feedback on what they would like
to see and do within WRU in the future
-Work directly with patients to understand how their treatment experience
can be more enjoyable, and involve them with the changes that will be
made.
-Run a short workshop to help the nurses pinpoint the problems within
their staff areas and come up with accessible solutions. At the same time
teaching them simple service improvement methods for them to carry out
themselves in the future.
Since visiting the Renal Unit for the first time I have bee preparing
for my next visit to implement some of the more visual changes, run activities
with the patients and workshops with the staff.
This project has been fab so far, I love the work I’ve been doing,
working alongside the staff and patients has been incredible, and seeing
them get excited about the ideas and being involved with the design process
is great, they really deserve to feel a sense of satisfaction and achievement
for their attitudes and enthusiasm.
23.05.2008,
VISITING WIGAN RENAL UNIT

Yesterday
i visited Wiagn renal Unit, which is a Satellite of Salford Royal NHS
Foundation Trust which provides patients with renal dialysis closer to
their home without having to go into hospital.
I
spent the day doing observations and chatting to patients and staff to
about their experiences at the unit.. Whist i was there i realised what
a niche service this is for the patients, they use it three times a week,
there start to finish user journey is very methodical, it can often take
up to 7 hours, and they are dependant on it to keep them alive….I
have never experienced a service that is such an important part of someones
lives.
Throughout the day
i recieved lots of good ideas and feedback, some of the next steps will
be to look at how to get the younger dialysisers back into work or give
them work experience, bringing in volunteers to the unit, teaching nurses
service improvement skills and carrying out workshops to
co-design solutions around some of the comfort issues in the unit......more
will be coming soon!
21.03.2008,
CO-DESIGNING RENAL SERVICES

I have just been connected through Martin Bontoft to run a project in
Wigan Renal Unit. The project involves co-designing solutions to improve
the patient experience whilst they recieve their regular dialysis treatment.
I am working along side the renal consultant, patients, doctors and nurses
to harness they're creativity and achieve the best possible outcomes.
I can't wait for my first visit!
10.03.2008, THE ORANGE DOG COMPANY

I
am currently in the process of working with a new business called the
orange dog company. I am developing their service experience, branding,
advertising and website. At present the business aims to provide a high
end dog walking service, with the plan to expand in the future!
|